US airline commitments / Frontier
Frontier Airlines: what it has promised for cancellations and delays
What Frontier Airlines has told the US Department of Transportation it commits to when it causes a cancellation or delay. Dashboard last updated 11 September 2025, read 13 November 2026. The airline decides what it pays. Not legal advice.
What Frontier commits to, per the dashboard
Yes or no, as the dashboard shows for Frontier Airlines. No means the airline has not committed to it. The commitments apply to delays and cancellations the airline caused, such as maintenance or crew problems.
| When Frontier causes the problem | Dashboard says |
|---|---|
| Rebook you on the same airline at no additional cost | Yes |
| Rebook you on a partner airline, or another airline it has an agreement with, at no additional cost | No |
| A meal or meal voucher when you wait 3 hours or more | Yes |
| A hotel for an overnight cancellation or delay | No |
| Ground transport to and from the hotel | No |
| Cash compensation when you wait 3 hours or more | No |
| A credit or travel voucher when you wait 3 hours or more | No |
| Frequent flyer miles when you wait 3 hours or more | No |
The dashboard does not say what an airline gives when the cause is weather or air traffic control. Ask the airline anyway.
From Frontier's own plan
Read by this site on 13 November 2026. Only the passages quoted here were read; the plan may say more.
“If your flight is delayed, canceled, diverted, or if you miss a connecting flight due to controllable situations, we'll place you on the next available Frontier flight at no additional cost. In addition, Frontier will provide meal vouchers for flight delays of 3 hours or more or for cancellations that result in a Frontier rebooking that departs 3 hours or greater after the originally scheduled departure time.”
Frontier Airlines customer service plan, read 13 November 2026. Open the plan
“Uncontrollable Situations are defined as flight delays, diversions, or cancellations out of Frontier's control (such as those caused by weather, Air Traffic Control, aircraft damage caused by occurrences out of Frontier's control, such as bird strikes, etc.).”
Frontier Airlines customer service plan, read 13 November 2026. Open the plan
“Given their nature, we do not offer compensation for uncontrollable events beyond the re-accommodation on the next available Frontier flight. Alternatively, if your flight is canceled or delayed in excess of 3 hours, we'll provide you, upon request, a full refund of any unused portion of your ticket.”
Frontier Airlines customer service plan, read 13 November 2026. Open the plan
What applies whatever the airline's plan says
The Department of Transportation says this about refunds, and about asking.
“If an airline cancels a passenger’s flight or makes a significant change in the flight, regardless of the reason, airlines are required to provide a prompt refund to a ticketed passenger, including those with non-refundable tickets, should the passenger choose not to accept the alternative offered, such as rebooking on another flight.”
US Department of Transportation, Airline Cancellation and Delay Dashboard, read 13 November 2026.
“If your flight is experiencing a long delay or is cancelled, ask airline staff if they will pay for meals or a hotel room or compensate you for your time. While some airlines offer these amenities to passengers, others may not provide amenities to stranded passengers.”
US Department of Transportation, Airline Cancellation and Delay Dashboard, read 13 November 2026.
Sources and when we read them
| Source | Dated | Last read |
|---|---|---|
| US Department of Transportation, Airline Cancellation and Delay Dashboard | 11 September 2025 | 13 November 2026 |
| Frontier Airlines customer service plan | Not stated on the page | 13 November 2026 |
Quotations are copied word for word. Everything else is this site's reading. An airline decides what it pays. This is not legal advice.