Downtime Credit / Who runs this
Who runs this and how we work
Last updated 14 November 2026.
Who runs this
Downtime Credit is an independent project run by one developer. It is not a law firm, it gives no legal advice, and it has no link to any vendor or airline. The tool is free. The site may show ads, which pay for it.
How the quotes are sourced
Every quotation comes from the agreement it names. We open the agreement in a real browser, copy the clause word for word, and save the text. A test checks every quotation on the site against the saved text before a page goes live. Each page shows the date we last read the source.
What is our reading
Text outside a quotation is this site's reading. That includes the summaries, the minutes of downtime that reach each credit tier, the deadlines we compute, and the steps in the guides. Each page says so. The vendor decides every claim.
Sources and when we read them
| Service | Agreement | Dated | Last read |
|---|---|---|---|
| Microsoft: Exchange Online | Service Level Agreement for Microsoft Online Services | 1 November 2026 | 12 November 2026 |
| Google Workspace | Google Workspace Service Level Agreement | 31 August 2026 | 13 November 2026 |
| Atlassian Cloud | Atlassian Cloud Service Level Agreement | 30 April 2026 | 13 November 2026 |
| GitHub Enterprise Cloud | GitHub Online Services SLA | 1 June 2026 | 13 November 2026 |
| US airlines | DOT Airline Cancellation and Delay Dashboard | 11 September 2025 | 13 November 2026 |
Report an error
If a quotation, a date or a figure is wrong, write to privacy@downtimecredit.com. Give the page address and what is wrong. We check the source again, fix the page and update the date it was read.
What this site does not do
- It does not file a claim for you. You send the request.
- It does not store what you type on a server. See the privacy page.
- It does not promise a credit. A credit is up to the vendor.