Downtime Credit / Vendor SLA directory
SaaS SLA credit rules, allowed downtime & deadlines
Each vendor page quotes its agreement word for word. The periods, credit tiers, minutes and deadlines on this page are this site's summary of the four agreements. The vendor decides every claim. Open any vendor page for the clauses, or launch its calculator directly.
Public SaaS SLAs with service credits
Swipe sideways to see every column.
| Vendor & guide | Uptime period | Credit tiers | Claim deadline | Tool |
|---|---|---|---|---|
| Exchange Online Microsoft | Calendar month (28 to 31 days) | 25% to 100% of fee (below 99.9% uptime) First tier at 44 min in a 30-day month | End of the calendar month following the month of the incident | Calculate → |
| Google Workspace | Calendar month (28 to 31 days) | 3 to 15 service days (below 99.9% uptime) First tier at 44 min in a 30-day month | Within 30 days (counted here from the start of the downtime) | Calculate → |
| Atlassian Cloud Atlassian | Calendar month (UTC) (28 to 31 days) | 10% to 50% of fee (below 99.9% uptime) First tier at 44 min in a 30-day month | Within 15 days after the end of the calendar month | Calculate → |
| GitHub Enterprise Cloud GitHub | Calendar quarter (90 to 92 days) | 5% to 25% of fee (below 99.9% uptime) First tier at 133 min (2h 13m) in a 92-day quarter | Within 30 days after the end of the calendar quarter | Calculate → |